سياسة الخصوصية

PRIVACY POLICY

Last updated: [date]

This Privacy Policy describes how UNDERBROS ("we", "us" or "our") collects, uses and shares your personal information when you visit or make a purchase from underbross.com (the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Who we are

The Site is operated by [Company legal name], [address], United Arab Emirates ("Company"). If you have any questions about this policy or your data, contact us at info@underbross.com.

2. Information we collect

Information you give us
When you create an account, place an order, subscribe to our newsletter or contact us, we may collect your name, email address, phone number, billing and shipping address, and order details. Payment information is handled by our payment providers (see section 6) — we never see or store your full card details.

Information collected automatically ("Usage Data")
When you browse the Site we automatically collect certain information, including your IP address, browser type and version, device type and identifiers, the pages you visit, the time and date of your visit, time spent on pages, referring website and other diagnostic data.

Cookies and tracking technologies
We use cookies, pixels and similar technologies to run the Site, remember your preferences and cart, understand how the Site is used and show you relevant ads. These include:

• Essential cookies — required for the Site and checkout to work
• Functionality cookies — remember your choices such as login details and language
• Analytics and performance cookies — help us understand traffic and improve the Site
• Advertising cookies — used to show you relevant ads on other platforms

You can control cookies through your browser settings. Disabling some cookies may affect how the Site works.

3. How we use your information

We use your personal information to:

• Process and deliver your orders, and send order confirmations, shipping updates and receipts
• Create and manage your account
• Provide customer support and respond to your requests, including returns and exchanges
• Send you marketing emails and SMS about products, offers and news — only if you have opted in, and you can unsubscribe at any time
• Show you personalised ads on platforms such as Google, Meta (Facebook/Instagram) and TikTok
• Detect and prevent fraud and abuse
• Analyse how the Site is used and improve our products, Site and services
• Comply with our legal obligations

4. How we share your information

We share your personal information with trusted third parties only where necessary to operate our business, including:

• Shopify, which powers our online store and hosts our Site. See Shopify's privacy policy: https://www.shopify.com/legal/privacy
• Payment providers (Shopify Payments, Tabby and Tamara) to process your payment securely
• Shipping and logistics partners to deliver your order
• Marketing and analytics providers such as Google Analytics, Google Ads, Meta and Klaviyo to help us understand our audience and communicate with you
• Service providers who support our operations, such as customer support and IT tools
• Law enforcement or authorities where required by law, court order or a valid request from a public authority
• A buyer or successor in the event of a merger, acquisition or sale of all or part of our business — we will notify you before your data is transferred

We do not sell your personal information.

5. Marketing communications

If you subscribe to our newsletter or opt in at checkout, we may send you emails or SMS about new products, offers and updates. You can opt out at any time by clicking "unsubscribe" in any email, replying STOP to any SMS, or contacting us at info@underbross.com.

6. Payments

Payments on the Site are processed by Shopify Payments, Tabby and Tamara. These providers are PCI-DSS compliant and handle your payment details directly — we do not store your full card number. Their privacy policies are available at:

• Shopify Payments: https://www.shopify.com/legal/privacy
• Tabby: https://tabby.ai/privacy
• Tamara: https://tamara.co/privacy-policy

7. Analytics and advertising

We use Google Analytics to understand how visitors use the Site. You can opt out with the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

We use remarketing services such as Google Ads, Meta (Facebook and Instagram) and TikTok to show you ads based on your previous visits to the Site. You can manage your ad preferences here:

• Google: https://adssettings.google.com
• Meta: https://www.facebook.com/ads/preferences
• TikTok: https://www.tiktok.com/legal/privacy-policy

8. Data retention

We keep your personal information only as long as necessary for the purposes described in this policy — for example, to fulfil your orders, handle returns, resolve disputes, and meet our legal, tax and accounting obligations. Usage Data is generally kept for a shorter period unless needed for security or to improve the Site.

9. International transfers

Your information may be stored and processed on servers located outside the UAE, including where our service providers (such as Shopify) operate. We take reasonable steps to ensure your data is treated securely and in line with this policy wherever it is processed.

10. Security

We use industry-standard measures, including SSL encryption, to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent to marketing at any time
• Request a copy of your data in a portable format

To exercise any of these rights, email us at info@underbross.com. We may ask you to verify your identity before responding. We aim to respond to all requests within 30 days.

12. Children's privacy

The Site is not intended for anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

13. Links to other websites

The Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For significant changes, we may also notify you by email or with a notice on the Site.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Email: info@underbross.com
ARETA HEMS FZ-LLC

COMPASS BUILDING - AL HULAILA, AL HULAILA INDUSTRIAL ZONE-FZ,RAS AL KHAIMAH,U.A.E