Privacy Policy

Privacy Policy

This Privacy Policy describes how Underbros (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from underbross.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.


How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.


How We Use Your Personal Information

We use your personal information for purposes including but not limited to:

  • Providing Products and Services: To process your payments, fulfill your orders, create and manage accounts, ship products, and handle returns.
  • Marketing and Advertising: To send you promotional messages and show tailored ads.
  • Security and Fraud Prevention: To detect, investigate, and respond to fraud or illegal activity.
  • Customer Support: To communicate with you and improve our services.


Cookies

We use cookies and similar technologies on underbross.com. For specific information about Shopify-related cookies, please see Shopify’s Cookie Policy.


How We Disclose Personal Information

We may disclose personal information to:

  • Vendors and third parties who perform services on our behalf (e.g., IT management, fulfillment, shipping, analytics).
  • Business and marketing partners, including Shopify.
  • Affiliates or within our corporate group (Aretefour Ltd.).
  • Legal or regulatory authorities when required by law.
  • In connection with business transactions such as mergers or acquisitions.


User Generated Content

If you post product reviews or other public content on our Site, it may be visible to anyone.


Third Party Websites and Links

We may link to third-party platforms. We are not responsible for their practices.


Children’s Data

Our Services are not directed to children and we do not knowingly collect their data.


Security and Retention of Your Information

We use reasonable measures to protect your data but cannot guarantee absolute security. Retention periods vary based on purpose and legal obligations.


Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, delete, or correct your data.
  • Request portability of your data.
  • Restrict or withdraw consent for processing.
  • Opt out of promotional communications.

Requests can be made through our contact details below.


Complaints

If you have complaints, please contact us. If unresolved, you may contact your local data protection authority.


International Users

We may transfer and process your information outside your country, including in the United States, relying on mechanisms such as the EU Standard Contractual Clauses.


Contact

Aretefour Ltd.
Office 11563, 182-184 High Street North,
East Ham, London, United Kingdom, E6 2JA
✉️ info@underbross.com