Refund Policy

Refund Policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the refund or exchange process, please send us an email at info@underbross.com with the following information:

  • Your name

  • Order number

  • The problem (faulty product, wrong size, etc.)

  • What you would like (exchange or refund)

If your return is accepted, we will send you detailed instructions on how and where to send your package. Items returned without a return request will not be accepted.

You can always contact us for any return-related questions at info@underbross.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including but not limited to:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 45-Day Cooling Off Period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return your order within 45 days, for any reason and without justification.

As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please remember it may take some time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since your return was approved, please contact us at info@underbross.com.