Shipping Policy

Shipping Policy

Processing Time
We aim to process and ship orders within 1–2 business days.
Cut-Off Time: 11:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles) — orders placed after this time are processed the next business day.

Shipping Methods & Rates

United States (US)

  • Standard Delivery with Tracking — Orders $59.00 and up: Free Shipping

  • Standard Delivery with Tracking — Orders $0.00–$58.99: $8.99

  • Expedited Shipping & Secure Premium: $14.99

United Kingdom (UK)

  • Standard Delivery with Tracking — Orders $59.00 and up: Free Shipping

  • Standard Delivery with Tracking — Orders $0.00–$58.99: $3.95

  • Expedited Shipping & Secure Premium: $14.99

Note: Prices shown are in USD as provided; your checkout may display local currency equivalents.

Estimated Delivery Time

An estimated 10–15 days shipping time applies to most products. Timelines may vary by destination country. Minor delays can occur due to carrier or customs handling.

Tracking

All orders ship with tracking. You’ll receive a tracking link once your order ships.
Please allow 3–5 days after dispatch for tracking events to update in the carrier’s system.

Fulfilment Locations

Our products are stored directly with our manufacturing/fulfilment partners in Asia or Europe. We outsource logistics to improve efficiency and offer competitive shipping globally.

Shipping Address Accuracy

Orders are shipped to the address entered at checkout. Please ensure details are complete and accurate. We cannot be responsible for deliveries to incorrect or incomplete addresses provided at checkout.

Held/Returned Shipments

Some shipments may be held or returned (e.g., unpaid duties/taxes/customs, incorrect address, unclaimed parcels, etc.).
Please contact support@underbross.com to coordinate a reshipment; additional shipping costs may apply.

Shipping Cost Display

At checkout, you’ll see final shipping costs, which can vary based on:

  • Destination country

  • Selected shipping method

  • Package size and weight

Duties, Taxes & Import Fees

Depending on your country, you may need to pay VAT, customs duties, or import fees upon delivery. These charges are your responsibility and vary by jurisdiction.

As a goodwill gesture, we may offer a discount on your next order based on the costs you incurred. To request this reduction:

  1. Email support@underbross.com

  2. Include your order number

  3. Attach proof of the fees paid

We reserve the right to decline the discount if documentation is insufficient.

Discount Table (based on additional costs as % of order total):

Additional Costs (% of order) Discount on Next Order
30% – 40% 10%
50% – 60% 15%
More than 60% 20%

No Liability (Transit)

Title to the merchandise passes to the customer when the products leave our warehouses. We are not responsible for issues arising during transit.
However, please notify us of any transit-related issues at support@underbross.com

we’ll do our best to help find a suitable solution.

Contact

Company: Aretefour Ltd., Office 11563, 182–184 High Street North, East Ham, London, United Kingdom, E6 2JA

If you’d like, I can also:

  • localize this policy for UK/EU consumer law (e.g., clarify Incoterms, duty handling, and risk of loss at delivery for consumers), or

  • convert the UK section to GBP pricing and add country-specific transit estimates.